Services

1

IT Strategy & Governance

• Strategy development
  – Analysis of your current IT landscape and derivation of target architectures
  – Development of a multi-year IT roadmap with concrete milestones
  – Validation against market and technology trends
• Governance framework
  – Definition of decision-making processes (steering committees, steering committees)
  – Establishment of roles and responsibilities (RACI matrix)
  – Implementation of control and escalation mechanisms

Benefits: Clear guidelines for decisions, reduction of frictional losses, sustainable management of your IT.

2

International Program & Project Management

• Program setup & structuring
  – Establishment of international program offices (PMO)
  – Harmonization of methods across regions
• Project governance & reporting
  – Standardized reporting framework for all locations
  – Dashboarding for status, risks and costs
• Risk management & escalation
  – Early detection of critical paths and dependencies
  – Standardized escalation processes

Benefits: Transparent management of global initiatives, on-time and on-budget implementation.

3

Transformation and change management

• Stakeholder analysis & communication plan
  – Identification and prioritization of all affected groups
  – Tailored communication and training measures
• Change impact assessment
  – Evaluation of organizational and procedural changes
  – Planning of transition and go-live roles
• Adoption monitoring
  – Measuring success using KPIs (e.g. usage rates, satisfaction values)
  – Follow-up in the event of deviations

Benefit: Minimization of resistance, faster user onboarding, higher acceptance.

4

Process optimization & operationalization

• As-is analysis & mapping
  – Detailed recording of your business and IT processes
  – Identification of bottlenecks, duplication of work and quality gaps
• Target design & automation concepts
  – Definition of efficient, digitally supported processes
  – Use of RPA, workflow tools or low-code platforms
• Piloting & roll-out
  – Support for test runs in real environments
  – Training of specialist users and operational handover

Benefits: Higher throughput rates, lower costs, better quality and customer satisfaction.

5

Project auditing & quality assurance

• Health checks & gap analyses
  – Review of current projects for methodology, budget, schedule
  – Comparison with best practice standards (e.g. PMI, PRINCE2, ISO 21500)
• Remediation planning
  – Concrete recommendations for action and prioritization of quick wins
  – Governance adjustments to reduce risk
• Follow-up & monitoring
  – Tracking the implementation of measures
  – Regular status updates to management

Benefit: Early detection of problems, sustainable assurance of project success.

6

Harmonization & standardization – especially in the area of IT operations

• Benchmarking & best practice comparisons
  – Analysis of international reference processes and architecture standards
  – Derivation of company-specific minimum standards
• Rollout concepts
  – Change management roadmaps for different regions
  – Training and support concepts
• Compliance & Security
  – Integration of data protection and security requirements (e.g. GDPR, ISO 27001)

Benefits: Economies of scale, easier interaction between your units, greater legal certainty.

7

IT strategy operationalization

• KPIs & performance management
  – Translating strategy into measurable key figures
  – Setting up a scorecard system for business and IT goals
• Service portfolio management
  – Definition of services, SLAs and SLRs
  – Capacity and cost planning
• Continuous improvement
  – Establishment of review and optimization cycles
  – Integration of lessons learned

Benefit: Binding target orientation, transparency in service operations and continuous further development.

8

Why we are the right partner

• Leadership and management expertise: Our consultants take on directly responsible lead roles (program/project management, PMO management, change lead).
• Bridge builders: We build bridges between your specialist department and technical teams – with clear, comprehensible communication formats.
• Focus on results: Each work step is geared towards measurable benefits and sustainable value creation.
• International experience: From Europe to North America to Asia – we orchestrate global programs and harmonize locations.